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GlossaryPayments & accounts

Verification hold

A temporary restriction while identity, payment ownership, address, or source-of-funds checks are completed.

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Do not confuse

Common comparison error

Verification hold and Payment ownership may use the same evidence but can have different triggers, decision owners, and limits.

Practical use

How to verify Verification hold

Read Verification hold together with Account freeze, Payment ownership, Identity liveness check. The comparison must preserve the exact rule, value, state, and evidence described below.

A neutral example

A chat message invokes Verification hold but asks for a one-time code. The user rejects that channel, verifies the entity, and follows the official route for Account freeze. The scenario is specific to Verification hold: identity, address, payment-owner, or funding-origin checks can restrict actions temporarily.

Evidence path

Where to verify Verification hold

Use the source that governs the exact contract, account, entity, or platform state. A general definition cannot replace current broker terms.

Cashier and payment termsCheck the intended account, currency, country, method limits, ownership rule, fees, processing stages, and withdrawal route.
Transaction and support recordsKeep request IDs, status changes, document requests, provider receipts, rejection reasons, and completed amounts.