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GlossaryPayments & accounts

Chargeback

A card-payment dispute initiated through the card issuer. Eligibility is not automatic and the process can lead to an investigation or account restriction.

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Do not confuse

Common comparison error

A chargeback is not a guaranteed refund and is not interchangeable with a broker withdrawal or complaint.

Practical use

How to verify Chargeback

Read Chargeback together with Account freeze, Account holder mismatch, Account verification tier. The comparison must preserve the exact rule, value, state, and evidence described below.

A neutral example

A cardholder disputes a 200-unit deposit with the issuer after preserving the merchant descriptor, broker ledger, correspondence, delivery evidence, and filing deadline. The issuer, not the broker, decides the card dispute process.

Evidence path

Where to verify Chargeback

Use the source that governs the exact contract, account, entity, or platform state. A general definition cannot replace current broker terms.

Cashier and payment termsCheck the intended account, currency, country, method limits, ownership rule, fees, processing stages, and withdrawal route.
Transaction and support recordsKeep request IDs, status changes, document requests, provider receipts, rejection reasons, and completed amounts.