Common comparison error
Incident count alone does not describe Recovery time; duration, function, warning, recovery, and Resolution time matter.
GlossaryPlatform & service
Recovery time
The time taken to restore normal service after an incident. It measures operational response rather than incident count alone.
Practical use
How to verify Recovery time
Read Recovery time together with First-response time, Resolution time, Service status page. The comparison must preserve the exact rule, value, state, and evidence described below.
A neutral example
Mobile ordering fails in one region while desktop remains. Recovery time is measured by function and location rather than the broader First response time. The result is classified under Recovery time because service is restored only when each affected function and delayed record operates normally again.
Evidence path
Where to verify Recovery time
Use the source that governs the exact contract, account, entity, or platform state. A general definition cannot replace current broker terms.