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GlossaryPlatform & service

Partial outage

An incident affecting only certain functions, regions, assets, or payment services while the rest of the platform still loads.

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Do not confuse

Common comparison error

A loading homepage during Partial outage does not mean prices, submissions, balances, histories, and Broker review work.

Practical use

How to verify Partial outage

Read Partial outage together with Maintenance window, Broker review, Help center. The comparison must preserve the exact rule, value, state, and evidence described below.

A neutral example

Mobile ordering fails in one region while desktop remains. Partial outage is measured by function and location rather than the broader Maintenance window. The evidence must resolve the defining Partial outage boundary: one asset, region, cashier, login, or order function can fail while the homepage still loads.

Evidence path

Where to verify Partial outage

Use the source that governs the exact contract, account, entity, or platform state. A general definition cannot replace current broker terms.

Demo and account workflowTest discovery, order confirmation, error handling, reconnect behavior, history, support access, and evidence export.
Current app and web documentationConfirm that screenshots and help pages describe the current platform version and intended region.